{"id":9660,"date":"2017-07-30T19:12:39","date_gmt":"2017-07-30T19:12:39","guid":{"rendered":"http:\/\/brsmena.com\/turkish\/?page_id=9660"},"modified":"2017-08-02T09:32:32","modified_gmt":"2017-08-02T09:32:32","slug":"iso-100032007","status":"publish","type":"page","link":"https:\/\/brsmena.com\/tr\/iso-100032007","title":{"rendered":"ISO 10003: 2007- Kalite y\u00f6netimi- M\u00fc\u015fteri memnuniyeti- Kurulu\u015flar d\u0131\u015f\u0131ndaki anla\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fc i\u00e7in k\u0131lavuz"},"content":{"rendered":"<p>Bu standart, bir kurulu\u015fun, organizasyon taraf\u0131ndan \u00e7\u00f6z\u00fclmemi\u015f \u015fik\u00e2yetlerin etkin ve verimli bir anla\u015fmazl\u0131k \u00e7\u00f6z\u00fcm s\u00fcrecini planlamas\u0131, tasarlamas\u0131, ilerletmesi, i\u015fletmesi, s\u00fcrd\u00fcrmesi ve geli\u015ftirmesi i\u00e7in rehberlik sunar.<\/p>\n<p>ISO 10003: 2007 a\u015fa\u011f\u0131dakiler i\u00e7in ge\u00e7erlidir:<\/p>\n<ul>\n<li>\u015eikayetlerin ele al\u0131nma s\u00fcreci veya uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm s\u00fcreci i\u00e7in m\u00fc\u015fterilere y\u00f6nelik veya m\u00fc\u015fterilerin talep etti\u011fi kurulu\u015f \u00fcr\u00fcnlerine ili\u015fkin \u015fikayetler<\/li>\n<li>Elektronik ticaretten kaynaklanan olaylar da dahil olmak \u00fczere yurt i\u00e7i veya s\u0131n\u0131r \u00f6tesi i\u015f faaliyetlerinden kaynaklanan uyu\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fc.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Bu standart, bir kurulu\u015fun, organizasyon taraf\u0131ndan \u00e7\u00f6z\u00fclmemi\u015f \u015fik\u00e2yetlerin etkin ve verimli bir anla\u015fmazl\u0131k \u00e7\u00f6z\u00fcm s\u00fcrecini planlamas\u0131, tasarlamas\u0131, ilerletmesi, i\u015fletmesi, s\u00fcrd\u00fcrmesi ve geli\u015ftirmesi i\u00e7in rehberlik sunar. ISO 10003: 2007 a\u015fa\u011f\u0131dakiler i\u00e7in ge\u00e7erlidir: \u015eikayetlerin ele al\u0131nma s\u00fcreci veya uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm s\u00fcreci i\u00e7in m\u00fc\u015fterilere y\u00f6nelik veya m\u00fc\u015fterilerin talep etti\u011fi kurulu\u015f \u00fcr\u00fcnlerine ili\u015fkin \u015fikayetler Elektronik ticaretten kaynaklanan olaylar da [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/pages\/9660"}],"collection":[{"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/comments?post=9660"}],"version-history":[{"count":0,"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/pages\/9660\/revisions"}],"wp:attachment":[{"href":"https:\/\/brsmena.com\/tr\/wp-json\/wp\/v2\/media?parent=9660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}